I’m sure the Apple Store hates you now
I just finished reading a story of a blogger that tried getting their defectivepower brick for a MacBook Pro replaced under warranty. Here’s the article: http://www.tardyslip.net/index.php/2010/01/06/warranty-schmarranty
While I sympathize with this dilemma I feel this became an issue because mainly she did not want to make an appointment. If you want something replaced at any Apple Store you must see a genius. And to see a genius at the Apple Store it is your best bet to make an appointment. I don’t like that rule but it certainly helps the techs behind that genius bar from having to deal with rows of already frustrated people just standing there.
My girlfriend recently needed a power brick replaced under warranty for an older MacBook Pro and our experience was much, much different than the post I just read. Why? I played by their rules and wasn’t an asshole about it. We made an appointment for a few days later, showed up with the brick and her laptop (in case they needed the serial number), waited while the genuis filled out some electronic paperwork, and walked out the door with a new power brick. It’s that simple.
I’ll admit that I knew ahead of time an appointment was needed. I used to work at that same Apple Store over five years ago. But had we walked in with power brick in hand and were told to make an appointment we would have. Instead this person threw a fit and showed the internet how impatient she is. Make the appointment, be calm, and get your replacement adapter. If you don’t like the store, call Apple and they’ll ship you a replacement.