They don’t know when or how, but FedEx can at least deliver a package
After this experience, I’m convinced this is a huge company that just doesn’t know what it’s doing.
I had a package that According to it’s tracking number, arrived to our local FedEx facility on Monday at 7:02am. It was not scheduled to be delivered until Wednesday. I can understand they couldn’t get it to me on Monday since it was late morning but you would figure I would have had it on Tuesday.
So I fire off an email to them asking if I can pick it up. I got a reply with the address of where to go and their hours of operation. Great! So I went to pick up my package a few hours after that.
Well when I got there the woman behind the desk said my package was not available until Wednesday and could pick it up then. I was honestly a little peeved. They have it, I didn’t see any reason why I couldn’t at least get it on Tuesday, and the email I for back said nothing remotely close to “you have to wait until Wednesday”
On my way back home I emailed the person back explaining what happened. And that they either they forgot to mention I had to wait until Wednesday or the center that I went to was wrong. I got this reply:
May we suggest for you to call our customer service department at 1.800.463.3339 before heading to the station to ensure that the package is ready for pickup or you may wish to continue monitoring your shipment to obtain updated status by using our online tracking page: http://www.fedex.com/us/Tracking
And that kind of made me angry because it doesn’t show me that person ever knew what was going on with my package and I already know how to track a package. That’s why I contacted them to begin with.
Once I made it home I received a call from FedEx (and it was a blocked number, that’s not cool) Whoever was on the other line sounded like they were in a warehouse. They asked if I wanted to pick up my package tomorrow. I said yes and he said he would hold it for me.
Now I thought that was pretty awesome. I wasted my time going there when my package wasn’t available because of them, so now I can get it a day early from their facility.
Checked the tracking number on Tuesday, “On FedEx vehicle for delivery” You have to be kidding me. This was the day I’m supposed to come over and pick up the package from your facility. Why is it on a truck? I thought maybe their tracking system had it wrong. Maybe it’s waiting at the facility. Well a few hours later and the tracking number was updated. The package was delivered and my dad signed for it.
I am happy that my package was delivered but absolutely no one that I spoke with at FedEx gave me any accurate information.